North Star Electric Coop.

Electric Bill FAQ's

ACH (automated clearing house)—Direct Payment from Bank Account

Now that you no longer have to read your own meter(s), what could be easier for you than having your electric bill paid automatically from your bank account on the due date every month?  You can quit worrying about it getting to us before a late fee is added.  You can save about $5/year on postage. This service is free.  You will continue to receive your monthly statement showing how much will be taken out of your account.  We have been successfully offering this service for years, and now that the readings are automatic, maybe it’s time to make it even more convenient!  Click here for the form to sign up!

 

e-bill gives you access to account information and sends you complimentary emails when your bill has been calculated, which will be days before it shows up in the mail.  You can still receive a paper copy, or choose the green method--paperless.  More info on ebill…..

Payment Centers

In addition to ACH and mailing your electric bill payment in the envelope provided, you have the choice of delivering the payment in person to either our Baudette or Littlefork office. You may pay your electric bill to any teller at the Warroad Security State Bank, Deerwood Bank in Littlefork, TruStar in Big Falls, Bremer Bank in Int’l Falls, or any of the banks in Baudette.

          AMR Readings

We can only read your meter(s) if there is power to it, so if you shut off a breaker, you shut off our access.  We would appreciate knowing if you have done this so we can properly estimate your usage.

Payment Due Date

You should receive your monthly billing before the end of every month. You have until the 10th of the next month to pay without penalty. If your payment is late, a 1.5% late fee is automatically added to your account. If you still carry all or a portion of this amount on your bill on the 10th of the following month, another 1.5% late payment fee will be added in addition to a $5 late notice fee. If you should experience payment difficulties, please contact us for help at 1-888-258-2008.

Billing Cycle Changes

We adjusted the billing cycle starting with the June 2007 usage.  Now that we do not have to wait for members to report their readings, we moved the billing cycle up to be closer to the time when the electricity was actually used.  You will notice on your historical usage that we show no usage for September 2007.  That is because about six days of additional electricity was added to each of the June, July, August, and October bills in 2007. 

Budget Billing

Are the seasonal swings in your electric bill hard on your budget? If you would like to pay a set amount each month, please contact us to sign up for budget billing. The bills sent out from July through May are all at a flat amount, and the June bill reconciles the estimated bill amounts with the actual.  This work very well with ACH, the automatic payment of your electric bill from your bank account.  If you would like information, please contact Pat at patsynsec@wiktel.com .